SPACE MEMBER FAQs | 常见问题解答

android studio 相关说明 | 2018-09-16 18:12

参与课程

Attending Classes

我要如何预约SPACE课程?

1. SPACE的各类课程采用App(iOS与安卓)预约制,会员也可通过电话或者到现场预约。

2. 每日早上9点,开放预约8天内的课程,即周N早上9点开放预约下周N的全天课程。

3. 为了让更多的会员能够预约到课程,每位会员8天内最多可同时预约或候补16节课。

4. 当预约连续多节课时请注意课程之间的时间,每节课都请单独签到。

How do I book a SPACE class?

1. You can reserve all SPACE classes via the SPACE App (for iOS and Android), or by calling or visiting one of our studios during opening hours.

2. Commencing 9:00am each day, class reservations can be made for the following 8 days.

3. To make more classes accessible to our members, you can reserve or be on the waitlist of up to 16 classes within any 8-day period.

4. If you’ve booked two or more classes, please note the gap between these gaps to ensure that you can attend each on time. You’ll also need to sign-in to each class before it starts.

我想预约课程已经满了,候补的流程是什么?

1. 对于开放候补名额的课程,如果已经满额,会员可通过App加入候补名单。

2. 如有会员取消课程或者缺席,将按照候补顺序将候补的会员约入正席,并发送App通知。

3. 会员可随时取消候补,但如候补会员在逾期取消的时间(开课前3小时)内取消已经约入的正席预约,等同预约逾期取消。

4. 开课前5分钟,如果有候补会员在场等候,没有签到的预约会员的席位会开放给该候补的学员。

My SPACE class is full, how do I join the waitlist?

1. If a waitlist is available for the classes that are fully booked, members can join the waitlist from within the SPACE App.

2. If a member cancels his or her booking or doesn’t attend class (“no-show”), members on the waitlist will be notified of an opening via the SPACE App on a “first come first served” basis.

3. You may cancel your reservation on the waitlist at any time, however, if are offered a place, and you cancel within 3 hours of the start of class, this will be deemed as a late cancellation.

4. Where waitlisted places become available within 5 minutes before start of class, members on the waitlist and physically present in our studio will be signed-in on a “first come first served” basis.

我预约了SPACE课程,可以取消吗?

1. 如果您的行程有变,在开课前3小时之前,可随时取消预约。

2. 在开课前3小时之内取消课程,会被视为逾期取消,不会被扣除当节课,但将记1次黄牌。

3. 在30天以内累积4次或以上黄牌,预约权将被停权7天,如需预约,请在开课前1小时前往Studio现场预约 。

4. 自第一张黄牌7天后黄牌记录将会清零。

Can I cancel a booked SPACE class?

1. If your scheduling changes, you can cancel any reservation up to 3 hours before the start of class without penalty.

2. Reservations cancelled within 3 hours from the start of class will be deemed as a "late cancellation", and will result in a warning (yellow card) being recorded on your SPACE account.

3. If you incur 4 or more warnings on your account within any continuous 30 days period, you’ll be prevented from booking any SPACE classes through the SPACE App for the following 7 days. You may continue to book classes at our front desk within 1 hour before the start of any class.

4. The warning system will be automatically reset 7 days after you received the first warning.

我该如何进行课程签到?

1. SPACE课程在开课前1小时开放课程签到。

2. 请在开课5分钟之前(不含5分钟)至门店签到,凭签到凭证进入教室。

3. 开课前5分钟未签到时,如果有候补会员在场,该席位将被释放给候补会员,未出席及未签到者将被视为no-show,扣除当堂课程。

4. 无论是否已经签到,开课时间及教室关门时间后,将不能再进入教室。

5. 首次到馆请于开课前15分钟到达门店,告诉我们这是您第一次来到SPACE, 我们将帮助您尽快的了解门店,课程,试穿锁鞋(如需)和其他课程设置等。

How do I sign-in to my SPACE class?

1. SPACE classes will open for sign-in 1 hour before class starts.

2. Please sign-in at the front desk no later than 5 minutes before start of class. Please enter the classroom with the attendance ticket given to you at the front desk.

3. If you don’t arrive at our studio at least 5 minutes before start of class, your reservation may be released to another member who is on the waitlist and physically present at our studio. Failure to sign-in and failure to attend class will both be deemed as a 'no show' and your class credit will be forfeited.

4. Whether you have signed-in or not, you must enter the classroom before class starts. Once class starts, you’ll no longer be able to enter the classroom.

5. If You’re coming to a SPACE class for the first time, please come to our studio at least 15 minutes before the start of class. We’ll help you get to know our studio, classes, try on our clipless cycling shoes (for indoor cycling classes) and give you other important information about attending class.

我预约了课程,但因为种种原因最后我没有来上课或迟到了,怎么办?

如果您预约了课程,但是没有在开课前取消,亦没有签到,即被视为no-show,对应的应扣课堂数将会从您的课包里扣除。

I booked a SPACE class, but can't come to class or am late, what happens?

Unfortunately, if you’ve booked a class and you haven't cancelled before its scheduled start, and you haven’t signed-in or attended class, you’ll be deemed as a 'no-show', which means your class credit will be forfeited.

SPACE课程进行时我需要注意什么?

1. 进入教室时请注意是否进入正确的教室,如是单车课程,请使用对应车号的单车。

2. 教练将在开课前统一向会员收取签到凭证,如凭证丢失可与前台再次领取。

3. 在开始之前,请告诉教练这是否是您第一次上该课程,是否有任何的身体不适或是受伤。

4. 课程中,有身体不适,请及时告知教练且寻求帮助

5. 如无特殊原因,请避免中途或提前离开教室

What do I need to be aware of when I come to SPACE classes?

1. Please make sure you enter the correct classroom. For SPACE Cycle class, please use the bicycle number allocated to you.

2. Your instructor will collect the attendance ticket from you before class starts. If you’ve lost the attendance ticket, you can pick up another one from the front desk.

3. Before class starts, please inform the instructor whether this is your first time attending this SPACE class, and whether you have any physical discomfort or injury.

4. Please inform the instructor immediately and ask for help if you feel unwell at any time during class.

5. Unless absolutely necessary, please refrain from leaving the classroom before class finishes.

课程后有什么要注意的吗?

1. 请协助我们的工作人员,根据教练的指导整理辅具。

2. 课程结束后,我们的保洁团队会消毒和清洁教室和辅具。

3. 有任何关于课程的问题,您可以咨询我们的教练或其他工作人员。

4. 有些课程,教室内外温差较大,离开教室时请注意保暖。

What do I need to do after class finishes?

1. Please help us by returning any equipment you have borrowed to the designated location.

2. Your classroom and all used equipment will be cleaned and sanitized after each class.

3. If you have any questions about any SPACE class, please don’t hesitate to ask one of our instructors or our other staff members.

4. Some classes are held in heated rooms, please ensure you keep warm when you leave the classroom.

Membership/Classes Packages

课包使用

SPACE 提供哪些课包选择?

SPACE提供次卡,根据需要可购买含不同数量和不同有效期的课包。SPACE并不常规性的提供无限次的期限卡(如年卡)。

What class pack options are available at SPACE?

SPACE offers credit-based class packs, available in a variety of class numbers and expiry dates. Typically, SPACE does not provide unlimited-use cards based on a fixed period (such as an annual card).

SPACE为企业和组织能提供什么?

除了常规的SPACE课程,SPACE还提供“热汗派对”,公司团建,客户热汗活动、会员VIP健康活动等等多彩的活动。我们也可为公司定制员工福利,员工共用的课包,礼品卡,以及集团采购等等。如有特殊需求,我们可以为您定制。有兴趣的公司或者组织,请咨询门店,或发邮件至: ,或在App内填写“联络我们”。

What does SPACE provide to businesses and organizations?

In addition to our regular SPACE classes, SPACE also provides corporate “sweat parties”, team-building events, activities specifically designed for corporate clients, VIP health activities and other specialty events.  SPACE can also work with you to create tailored employee benefit packages, staff co-share packages, corporate gift cards, and group procurement packages etc. If there isn’t an existing package, we’ll be more than happy to design a package that suits your needs. For more information, please visit one of our studios, or by email to , or by completing the "contact us" form in the SPACE App.

SPACE的课程适合小朋友参加吗?

除特殊课程和特殊活动以外(如亲子的主题课),SPACE的课程和会员合约只针对于18岁及以上的成人。

Are SPACE classes suitable for children?

Apart from specialty classes and events, such as parent-child specific classes, SPACE’s classes and membership are limited to adults aged 18 and above only.

我购买的课包可以在哪些门店和哪些课程使用?

1. SPACE CN的课包在SPACE大陆各城市和各馆都可以使用,在SpaceCycle和SpaceYoga台湾的门店使用有对应的优惠政策,具体详情请咨询门店。

2. 课包适用于日常的课程和音乐主题课程等,每次使用扣除一节课程。

3. 特殊的大师课程,workshop或特殊系列课程,将会有另外收费或者扣除多节课程,具体收费、扣课标准将在课程发布时公布。

Which studios and classes can I attend using my class pack?

1. Class pack purchased in Mainland China are available for use in all cities and studios throughout Mainland China. When used in any of our studios in Taiwan (including SpaceCycle and SpaceYoga), certain discounts will apply. Please consult your local studios in Taiwan for specific details.

2. Each class credit may be used for one SPACE class including music-themed classes. One class credit will be deducted for each one class attended.

3. Additional fees, or more than one class credit, may be required for Master-series classes, workshop and other special classes. Details will be published at the time these classes are held.

如何申请课包冻结?

1. 如果您因为重大疾病,长期出国或外派(7天及以上)等原因不能来SPACE上课,请事先(在课包有效期之内)提出课包冻结申请,冻结期为连续的天数,每次冻结期的时长必须在连续7天至连续90天之内,请提供机票和医院证明等。

2. 如果因为怀孕而需要冻结课包,请在课包有效期内提出申请,并附上医生提供的证明文件。因怀孕而申请的冻结期可申请由即日起至预产期后的365天。

3. 如果您因其他原因需要冻结课包,请在有效期内且事先提出申请,冻结期以月为单位,冻结期费用为300元/月,如果申请冻结时间少于1个月的单位按照1个月单位计算。如果需要提前结束冻结期,已收取的冻结费用将无法退还。

4. 在课包冻结期内将无法上课。如需在冻结期内上课需要提前解除冻结。

5. 除非是紧急疾病等特殊原因,将不受理事后的冻结申请。

6. 冻结申请及相关材料,提前结束冻结申请等请在门店前台提供或者发送至 ,或在App内填写“联络我们”。

Can I freeze my class pack if I can't use it during the validity period?

1. If you suffer an injury or illness, or if you’re heading overseas or going to be away for a continuous period of 7 days or more, or if can’t come to SPACE classes for an extended period of time for any other reason, please tell us in advance (i.e. before your class pack expires) by submitting a freeze application. The freeze period must be for a consecutive period not less than 7 days and no more than 90 days. You’ll also need to submit your travel itinerary/air ticket, medical certificate etc as evidence. You’ll not be able to attend classes during the period your class pack is frozen.

2. If you’re pregnant and you need to freeze your class pack, please submit a freeze application before your class pack expires, and attach any supporting documents provided by your doctor. The freezing period in the event of pregnancy is up to 365 days following the application date.

3. If you want to freeze your class pack for any other reason, please submit a freeze application before your class pack expires together with the nominated freeze period. The freeze period is calculated on a per-month basis, with a minimum being one month. You’ll be charged an administration fee RMB 300/month. Even if your freeze application is for less than 1 month, it’ll be deemed to be 1 month. If you wish to end the freeze period earlier, the administration fee (or any portion of it) will not be refunded.

4. You may not attend any SPACE classes during the freezing period.

5. Other than in special cases, no freeze application will be accepted after the expiry of your class pack.

6. Please submit your freeze application together with any supporting material to one of our staff members at the front desk, or via email to , or by using the “contact us” form in the SPACE App.

我的课包是否可以转让?

课包在有效期内可以一次性全部转让给一人,不可拆分课包或转让给多人。转让手续费为100元,请在门店前台支付。因各类活动免费赠送的课程将无法转让。SPACE有权要求受让方提供双方同意转让的相关证明并联络双方求证。

Can I transfer my class pack to someone else?

You can transfer all (but not less than all) your unused credits to one other person before the expiry date. you may not split unused credits and transfer to multiple persons. A transfer fee of RMB 100 will be charged, which should be paid in person at our front desk. Complimentary class credits cannot be transferred.

我可以取消我的课包吗?

购买课包后,一般不支持取消或退款。但如因您有特殊情况,请发送书面申请到说明原因,通过的退款申请,SPACE将收取剩余课程价值的15%的提前解约的费用。“剩余课程价值”的计算方法为该课包的购买价格减去该课包已使用课程的价值(根据当期该数额最接近的正在销售课包所代表的课程单价)的剩余价值。因各类活动免费赠送的课程将无法退款。请允许我们一个月的时间处理退款。

Can I cancel my class pack?

Generally speaking, purchased class packs cannot be cancelled or refunded. However, if there are special circumstances requiring you to cancel your class pack, please send a refund request to  and explaining your reasons for the request. If we accept your request, SPACE will refund you the residual value of any unused credits on your account, less a 15% early termination fee, calculated as follows: “residual value of any unused credits” refers to the original class pack purchase price, less the “equivalent net value” of all credits used (“equivalent net value” means the class pack containing the nearest number of credits used by you, which is sold by us on the refund date, multiplied by the per credit value of such class pack). No refunds will be given for complimentary class credits. Please allow us up to one month to process the refund.

我购买的课包是多人使用还是单人使用的?

SPACE课包只限本人使用,不可与他人共用。请会员保护自己的账户的安全。SPACE有权拒绝使用他人账户的客人或允许他人使用本人账户的会员进入SPACE上课。

Can my class pack be shared with others?

SPACE membership and class packs are intended for use by the purchasing member only and cannot be shared with anyone else (except for in the case of transfer of unused credits). Members are asked maintain security over their account at all times. SPACE reserves the right to refuse access to any member who is suspected of using another member’s accounts, or any member who has permitted others to use their account without SPACE’s prior written approval.

我可以同时拥有多个课包吗?

可以。课包的使用顺序为按照到期日的先后顺序进行排序使用。如果前述课包未到期前购买了后续课包,前述课包内的剩余课程可以申请打包至后续课包的有效期内。各类活动的赠送课包无法与后续课包进行打包。

Can I purchase more than one class pack at a time?

Yes. Class credits are deducted in the order of their expiry date, from nearest expiring date to furthest. If you buy a new class pack before your existing class pack expires, you may submit an application to us to extend the expiry date of any unused credits associated with the older class pack to the expiry date of the new class pack you have purchased. The expiry date of any complementary class credits may not be extended.

First Class

首次体验

我是第一次参加SPACE课程,到达之前我需要注意些什么?

1. 签到:首次体验请至少提前15分钟到门店,开心告诉我们这是您第一次来到SPACE,我们将很高兴的给您介绍我们的门店和课程,以及为您的第一节课做好准备和必要的设备调试。

2. 补充水分:课程中一定记得充分补充水分,每间SPACE门店提供饮用水,建议您可以自带水壶。您也可以在前台购买瓶装水。

3. 取消课程:如果您的行程有变,不能参加课程,请在开课前3小时取消。

4. 请穿着合适的运动服装,如果您预约的是一堂Moves课程,请携带一双干净的室内训练鞋。

It's my first time coming to SPACE, what do I need to pay attention to before I come in?

1. Check-in: Welcome! If it’s your first time coming to a SPACE class, please arrive at our studio at least 15 minutes in advance, tell us that it’s your first time at SPACE, and we’ll be more than happy to introduce you to our studio and classes. We’ll also get you ready for your first class including introducing you to our equipment.

2. Stay hydrated: Remember to regularly rehydrate throughout your class. Each SPACE studio provides fresh drinking water free of charge. We recommended you bring your own water bottle. You can also buy bottled water at our front desk.

3. Cancellation: If your scheduling changes and you’re unable to attend class, please cancel at least 3 hours before class starts to avoid any late cancellation penalties.

4. Please wear suitable athletic clothing for your SPACE class. If you’re coming to one of our Moves classes, please also bring with you a pair of clean indoor training shoes.

我是第一次参加SPACE的单车课程,我需要自己带鞋子吗?

SPACE免费提供单车课所需要的专用锁鞋,我们也欢迎会员携带自己的锁鞋参与课程,可以与门店沟通了解详细的适合SPACE单车的锁鞋款式。

This is my first time going to a SPACE indoor cycling class, do I need to bring my own shoes?

For our indoor cycling classes, SPACE will loan you clipless cycling shoes free of charge. You’re also welcome to bring your own cycling shoes, provided they are suitable for our equipment. Please speak to one of our staff members to learn more about our indoor bicycle specification.

我是首次体验SPACE课程,我应该预约什么课程?

1. 不建议首次体验的会员参加高阶的课程,包含和不限于Space Cycle, Space Barre, Core flow 2, Dynamic Core Balance, Dynamic Core Power等, 如是您有在其他门店参与类似项目,请与我们的工作人员和教练说明。

2. 其他的课程适合于各类运动和体能基础的会员练习。

It's my first time coming to SPACE, which class should I take?

1. Congratulations and welcome to SPACE! We suggest you start with a class that suits your fitness level. Generally, we don’t recommend new members or those without prior training attend our higher intensity classes, including SPACE Cycle, SPACE Barre, Core Flow 2, Dynamic Core Balance, Dynamic Core Power and others. Please let our instructors and other staff members know about your experience with any of the classes we offer, so we may recommend the most suitable ones for you.

2. Our other classes are generally suitable for people of all fitness levels.

参加SPACE的课程,需要穿着什么样的服装?

1. 单车课程,建议您可以穿着T恤或运动服装,运动短裤或紧身裤及运动袜,SPACE会为您提供专用的单车锁鞋。

2. Barre课程,我们建议您穿着较为贴身的运动装,赤脚或穿着专业的防滑袜。

3. 瑜伽Yoga课程,我们建议您穿着较为贴身的运动装,赤脚或穿着专业的防滑袜。

4. Moves课程,我们建议您穿着运动装,需要携带一双干净鞋底的训练鞋。

What kind of clothing should I wear to SPACE classes?

1. For SPACE Cycle classes, we recommended you wear a T-shirt or sports shirt, sports shorts or tights and sports socks. SPACE will loan you a pair of clipless cycling shoes.

2. For SPACE Barre classes, we recommend you wear fitted athletic clothing. You may be either barefoot or wear professional anti-slip socks.

3. For SPACE Yoga classes, we recommend you wear fitted athletic clothing. You may be either barefoot or wear professional anti-slip socks.

4. For SPACE Moves classes, we recommend you wear loose fitting athletic clothing. You’ll also need to bring a pair of clean indoor training shoes.

SPACE提供更衣柜吗?需要自己带锁吗?

1. 更衣室内有带密码锁的更衣柜可放置物品,密码由会员自己设定,但请注意,贵重物品请随身保管。

2. SPACE在每晚结束营业时清理更衣柜,请不要把个人物品遗留在更衣柜,如发现物品无人领取时,该物品SPACE会代为保管最多2周,2周后若无人领取,我们会自行处理。

Are there lockers in SPACE’s studios? Do I need to bring my own padlock?

1. All our changerooms feature lockers with a digital combination lock, which can be set by you. Please don’t leave valuables inside our lockers.

2. Locker are cleared out every night. Please remember to take all your personal belongings from the locker before you leave our studio. If we find any items, we’ll generally keep them for up to 2 weeks. Items not claimed within 2 weeks will be considered to be abandoned.

到SPACE运动需要额外携带什么?

1. 来SPACE运动您只需要携带适合的运动服装(以及室内运动鞋),建议自带水壶或水杯和洗衣袋,共同保护环境。

2. SPACE为每位会员提供一套大小毛巾。建议带小毛巾进入教室擦汗,大毛巾带入淋浴间使用。

3. 每间SPACE门店提供饮用水,建议您可以自带水壶。您也可以在前台购买瓶装水。

4. SPACE门店提供基本的洗浴用品,SPACE定制的洗发水润发素和浴液,如有特殊需求,欢迎自带洗浴用品。

5. SPACE门店提供吹风机和梳妆台,护肤和彩妆用品等请自备。

6. 门店提供定制的脏衣袋,可以用来安装换洗下来的运动衣物,为保护环境,请重复使用。

What else do I need to bring to SPACE classes?

1. For all SPACE classes, all you’ll need to bring your own athletic clothing (and a pair of indoor training shoes for Moves classes). SPACE greatly supports maintaining an eco-friendly environment. We therefore also recommend you bring your own reusable water bottle and laundry bag.

2. We’ll provide each member with a set of large and small towels. We recommend you use the small towel for class and large towel for shower.

3. Each SPACE studio provides fresh drinking water free of charge. We recommended that you bring your own water bottle. You can also buy bottled water at our front desk.

4. Essential toiletries are provided in all SPACE studios, including shampoo, conditioner and bodywash. You’re also welcome to bring your own toiletries.

5. Each SPACE studio is supplied with multiple hairdryers. We don’t supply skin care and beauty products.

6. Disposable laundry bags are available at each SPACE studio, which may be used for dirty laundry. SPACE greatly supports maintaining an eco-friendly environment. We therefore recommend you reusing the laundry bag if possible.

SPACE的门店环境有什么特殊的地方

1. SPACE全馆脱鞋,外穿鞋可以存放在前厅的鞋柜,由于前厅鞋柜并不上锁,您也可以将外穿鞋带入置物柜中锁好保管。

2. 请大家和我们一起来保持环境的清洁和美好:不带入有色的饮料;大小毛巾洗浴完毕之后请不要留在地上或者踩在脚下,请留在淋浴间的毛巾收纳格中。

3. 在梳妆台吹完头发和整理完之后,请将梳妆台上留下的头发、棉签、面巾纸及其他放入垃圾收纳柜中。

What's unique about SPACE’s studio environment?

1. SPACE is a “shoe-free” zone. Outside shoes cannot be worn into our studios. We provide a shoe cabinet to store your shoes near the front desk. However, as our shoe cabinet is not locked, you may also wish to store your shoes in the locker provided in the changerooms.

2. Please help us to keep SPACE clean and beautiful: please don’t bring into our studio any soft drinks or sodas (water and sports drinks are fine), and please don’t leave our towels on the floor after you’re done with them or step on them with your bare feet. After you’ve finished your shower, please dispose of your towel in the towel storage bin found in our changerooms.

General FAQ

其他相关常见问题

SPACE的课程适合的年龄范围?

除特殊课程、活动外,SPACE的课程只对18周岁或以上的会员开放,并建议65岁以下的会员参与。如果您的年龄在65岁以上,在参与SPACE课程前,您需要提供医生对于您健康状况的证明。

What age group does SPACE classes suit?

Other than specialty classes and activities, SPACE classes are only available to members over the age of 18 and are recommended for any persons under 65. If you’re over 65, you’ll need to first provide us with a medical certificate indicating you’re able to participate in physical activities.

我怀孕了,是否可以继续上课?

我们建议您询问医生,以医生给出的建议为准。

I'm pregnant, can I still attend SPACE classes?

If you’re pregnant, it’s important that you consult your doctor before participating in any SPACE class. Always listen to your doctor.

我参加SPACE的单车课程,需要自己带鞋子吗?

SPACE免费提供单车课所需要的专用单车锁鞋,我们也欢迎会员携带自己的单车锁鞋参与课程,可以与前台沟通了解详细的适合SPACE单车的单车鞋款式。

Do I need to bring my own shoes for SPACE Cycle classes?

For our indoor cycling classes, SPACE will loan you clipless cycling shoes free of charge. You’re also welcome to bring your own cycling shoes, provided they are suitable for our equipment. Please speak to one of our staff members to learn more about our indoor bicycle specification.

我可以自己购买锁鞋吗?要注意什么?

1. 目前Space场馆还没有进行锁鞋售卖。

2. 你可以根据自身的喜好购买任意品牌的锁鞋,但请注意,所购买的扣片需要与您将至上课的场馆单车上的脚踏匹配。SPACE使用的扣片为Shimano SPD系列,我们建议您选用6度(黄色款)。您也可以根据自己的骑行经验进行选择,越是有经验的骑行者可以适当选择角度小一些的型号。

3.  一般来说,锁鞋商店会协助客人将扣片装好在锁鞋上,但如果会员需要帮助,也可以请CC协助安装或更换扣片。